RETURN & REFUND POLICY

We are committed to ensuring your satisfaction with any product sold on LFDL. There could be certain circumstances beyond our control where you might receive a damaged/defective product or a product that does not match your original order.

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Conditions for Return

 

• Please do not accept the delivery of any item with damaged or tampered outer packaging.

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• If you open the packaging and find that the item is damaged, please contact us within 24 hours of delivery.

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• If we are unable to replace the damaged/defective product, we will refund your amount within 30 days.

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• It is recommended that return packages be securely and adequately packaged to prevent further damage during transit.

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Refunds

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We will process the refund after receiving the product at LFDL. Refunds will be processed based on the payment method used for the order:

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• For refunds by cheque, the refund will be processed to reach the customer within a maximum of 45 working days from the date of receiving the returned product by LFDL.

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• Orders paid through net banking accounts will be credited back to the bank account.

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• For all other payment methods, we will issue a refund cheque in favour of the name provided as the "billing name" during the order placement. The cheque will be delivered to your billing address.

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Please note that we shall not be responsible for any delays in crediting the Cardholder's credit card account, as this is managed by the Cardholder's issuing bank.