Privacy policy

 

LA FLEUR DE LIS LLP ("we", "our", "us") is committed to safeguarding the privacy of individuals who interact with our brand, website, and services. This Privacy Policy outlines how your personal data is collected, used, stored, and disclosed when you visit or make a purchase from our website, www.fleurdelis.co.in ("Site").

By accessing our Site, you consent to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect personal information that you voluntarily share with us, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment and transaction details (processed via secure third-party providers)
  • Any correspondence or customer support inquiries

b. Information Collected Automatically

When you access our Site, we may automatically collect certain technical data, including:

  • IP address
  • Browser type and version
  • Device identifiers
  • Access times and referring websites
  • Interaction data, such as clicks and page views

We may use cookies and similar technologies to enhance your browsing experience and analyse site usage.

2. Use of Information

Your information may be used for the following purposes:

  • To process and fulfill orders placed via the Site
  • To communicate with you regarding order updates or customer service inquiries
  • To improve our website, services, and user experience
  • To send marketing communications, if you have opted in
  • To comply with legal obligations

3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

  • Third-party vendors and partners who assist in payment processing, logistics, marketing, analytics, and website support
  • Regulatory bodies or law enforcement agencies, when required by applicable law
  • Courier and customs service providers for international shipments
  • A successor entity in the event of a business merger, sale, or acquisition

All third-party partners are contractually obligated to protect your data and process it only for specified purposes.

4. Retention of Data

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by applicable laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionalities
  • Analyse traffic and user behavior
  • Personalize your experience
  • Provide relevant marketing messages

You can control cookie settings through your browser. Disabling cookies may affect certain functionalities of the Site.

6. Your Rights

Subject to applicable laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your personal data
  • Withdraw consent (where processing is based on consent)
  • Opt out of direct marketing communications

To exercise any of these rights, please email us at: support@fleurdelis.co.in

7. Data Security

We implement industry-standard technical and organizational measures to secure your personal information. However, no digital platform can guarantee complete security. You are advised to protect your login credentials and access information securely.

8. International Users

By accessing our Site from outside India, you consent to the processing of your personal data in India. Data protection laws in India may differ from those in your country of residence.

9. Children's Privacy

We do not knowingly collect or process personal data of individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us, and we will promptly take appropriate action.

10. Policy Updates

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page. Your continued use of the Site constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

LA FLEUR DE LIS LLP
C-10, Block C, Sector 85
Noida – 201304
Uttar Pradesh, India

Phone: +91 8744 877 877 / +91 8744 899 899
Email: support@fleurdelis.co.in

Effective Date: 05 August 2025