Shipping policy

 

Thank you for shopping with LA FLEUR DE LIS LLP. We are committed to delivering your orders safely and promptly, both within India and internationally. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from www.fleurdelis.co.in.

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1. Shipping Coverage

We offer shipping services:

• Across India to all major cities and towns via trusted courier partners.
• Worldwide, subject to the availability of reliable international logistics networks.

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2. Order Processing Time

• All standard orders are processed within 2–4 business days (excluding weekends and public holidays) after receiving full payment and order confirmation.
• Orders placed during peak seasons, promotional periods, or for personalized/custom products may require additional processing time.

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3. Estimated Delivery Time

Please note: Delivery times are estimated and may vary based on destination, unforeseen transit delays, and public holidays.

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4. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout based on the destination and weight/volume of your order.
• Any customs duties, taxes, or import fees applicable in the recipient's country are not included in our pricing and are the responsibility of the customer.

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5. Shipment Tracking

Once your order is dispatched, a tracking number and courier partner details will be emailed to you. You can track the status of your order via the link provided.

If you do not receive tracking details within the expected processing time, please contact our support team at support@fleurdelis.co.in.

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6. Packaging and Handling

All products are carefully packed to ensure they arrive in perfect condition. We take pride in secure and aesthetically pleasing packaging that reflects our brand's commitment to quality and luxury.

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7. Shipping Delays

While we strive to deliver within the stated timeframe, LA FLEUR DE LIS LLP is not liable for delays caused by:

• Weather conditions
• Natural disasters
• Customs clearance delays
• Courier or logistical disruptions
• Incorrect or incomplete delivery addresses provided by the customer

We will do our best to keep you informed in case of any unforeseen delays.

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8. Delivery Address Accuracy

Please ensure that the shipping address, contact number, and pin code provided during checkout are accurate and complete. LA FLEUR DE LIS LLP will not be responsible for orders delayed, misplaced, or returned due to incorrect delivery information.

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9. Non-Delivery & Reattempts

In case a delivery attempt is unsuccessful due to the unavailability of the recipient, incorrect address, or refusal to accept:

• Our courier partners will attempt delivery again, or
• The parcel may be returned to our warehouse.

Re-delivery charges (if applicable) will be borne by the customer.

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10. Damaged or Lost Packages

If your parcel appears to be damaged, tampered with, or lost during transit:

• Please notify us within 24 hours of receiving the parcel (or expected delivery date).
• Send images of the outer packaging and the product(s) as received, along with your order number.

Upon review, we will initiate a suitable resolution, which may include a replacement or refund, at our sole discretion.

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11. Contact Information

For shipping-related questions or support, please contact:

LA FLEUR DE LIS LLP
C-10, Block C, Sector 85
Noida – 201304, Uttar Pradesh, India
Email: support@fleurdelis.co.in
Phone: +91 8744 877 877 / +91 8744 899 899

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Effective Date: 05 August 2025