Refund policy

 

At LA FLEUR DE LIS LLP, we are committed to excellence in craftsmanship and customer satisfaction. Each of our products is meticulously curated and presented to ensure an unparalleled experience. Due to the bespoke nature of our offerings, we adhere to the following policy for returns and refunds.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • The product arrives damaged, defective, or incorrect.
  • Notification is provided within 24 hours of delivery via email or phone.
  • The item is unused, in its original packaging, and includes the original invoice.

Please Note:

  • Non-returnable items: Personalized, perishable, or made-to-order products (including gift boxes, gourmet hampers, floral arrangements, and custom gifts) are final sale unless damaged in transit.
  • Visual discrepancies due to screen displays or photography lighting are not considered defects.

2. Initiating a Return

To request a return, kindly follow these steps:

  • Email us at support@fleurdelis.co.in with:
    • Your order number
    • Clear photographs of the damaged/defective item
    • A brief description of the issue
  • Alternatively, contact our Customer Support Team at:
    • +91 8744 877 877
    • +91 8744 899 899

Upon approval, we will arrange a reverse pickup or provide further instructions.

3. Refund Process

  • Approved returns will receive a full refund to the original payment method.
  • If self-shipping is required, reimbursement is subject to prior approval.
  • Refunds are processed within 7–10 business days after inspection.

Non-Refundable Circumstances:

  • Returns without prior authorization
  • Minor imperfections in handcrafted items
  • Orders refused at delivery without valid reason

4. Order Cancellations

For details on order cancellations, please refer to our Cancellation Policy.

5. Exchanges

We do not facilitate direct exchanges. Eligible items may be returned, and a new order can be placed.

6. Contact Us

For further assistance, please reach out:

LA FLEUR DE LIS LLP
C-10, Block C, Sector 85
Noida – 201304, Uttar Pradesh, India

support@fleurdelis.co.in
+91 8744 877 877 / +91 8744 899 899

Effective Date: August 5, 2025